Privacy Policy

1. Who we are

Vicbyte Advisory Pty. Ltd. (ABN 75 702 515 964), trading as Vicbyte Advisory, provides independent technology advisory services to small and medium-sized businesses, not-for-profit organisations and sole traders across Perth and Western Australia. We are an "APP entity" for the purposes of the Privacy Act and are bound by the Australian Privacy Principles.

2. Personal information we collect

The types of personal information we may collect and hold include:

• your name, job title and organisation;
• your email address and business contact details;
• the content of your enquiries, briefing notes and any documents you choose to share with us;
• information reasonably necessary to scope, deliver and administer our technology advisory engagements, such as your business requirements and technology environment details;
• records of our communications with you, including emails and meeting notes; and
• aggregate, de-identified website usage data.

We do not collect payment card details through this website. Where a payment facility is used, it is handled by a third-party payment provider under its own privacy policy.

3. How we collect personal information

We collect personal information in the following ways:

• directly from you, when you submit a form on this website (for example via our contact page or quote request page);
• when you send us an email at ceo@vicbyteadvisory.site;
• during meetings, workshops, discovery sessions or consultations with you; and
• occasionally from publicly available sources, referrals or your nominated representatives, where it is unreasonable or impracticable to obtain the information from you directly.

We will only collect personal information by lawful and fair means, and only where it is reasonably necessary for one or more of our functions or activities.

4. Why we collect personal information

We collect, hold, use and disclose personal information so that we can:

• respond to your enquiries and provide requested information;
• prepare quotes, proposals and engagement documentation;
• deliver our technology advisory services and manage our client relationships;
• issue invoices and administer accounts;
• send occasional updates about our services, where you have consented or where it is directly related to our relationship with you (you may opt out at any time);
• improve the content, usability and security of this website; and
• comply with our legal and regulatory obligations, including tax and corporations law obligations.

We will not use or disclose personal information for a purpose other than the primary purpose of collection, unless you would reasonably expect that use or disclosure, you have consented, or the use or disclosure is otherwise permitted or required by the Privacy Act or another Australian law.

5. Sensitive information

We do not generally collect sensitive information, such as health information or information about racial or ethnic origin, political opinions, religious beliefs or trade union membership. If sensitive information is relevant to an engagement, we will only collect it with your consent and where it is reasonably necessary for our functions, unless an exception under the Privacy Act applies.

6. Disclosure of personal information

We do not sell, rent or trade personal information. We may disclose personal information to:

• service providers who assist us with website hosting, email delivery, cloud storage, analytics, accounting and administrative functions, under contractual obligations of confidentiality;
• our professional advisers, such as accountants, auditors and lawyers, where reasonably required;
• your nominated representatives or the parties you instruct us to deal with in connection with an engagement; and
• government agencies, regulators, courts or law enforcement bodies, where required or authorised by Australian law.

7. Overseas disclosure

Some of our service providers may operate or store data outside Australia, including through cloud infrastructure. Where practicable, we select providers that store data in Australia. Where personal information may be disclosed to a recipient overseas, we take reasonable steps in the circumstances to ensure that the recipient does not breach the Australian Privacy Principles, in accordance with APP 8.

8. Cookies and website analytics

This website may use cookies and similar technologies to support core functionality and to gather aggregate, de-identified statistics about site usage, such as pages visited and approximate visitor location. You can configure your browser to refuse cookies or to alert you when cookies are being used; some features of the website may not function fully if cookies are disabled.

9. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures include access controls, encrypted connections, reputable hosting and limiting access to personnel and providers who need it to perform their functions.

We retain personal information for only as long as reasonably necessary to fulfil the purposes outlined in this policy, to meet our legal, accounting and record-keeping obligations, and to resolve disputes. When personal information is no longer required, we take reasonable steps to destroy it or to ensure it is de-identified.

10. Access and correction

Under APP 12 and APP 13, you have a right to request access to the personal information we hold about you and to request corrections where that information is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email us at ceo@vicbyteadvisory.site. We will respond within a reasonable period and, where access or correction is provided, do so free of charge unless a fee is permitted under the Privacy Act. In limited circumstances, we may decline a request where an exception under the Privacy Act applies; if so, we will explain our reasons and, where relevant, note your requested correction on the record.

11. Notifiable Data Breaches scheme

If we determine that a data breach involving personal information is likely to result in serious harm to affected individuals, we will notify those individuals and the Office of the Australian Information Commissioner (OAIC) as required by Part IIIC of the Privacy Act, and we will take prompt remedial action.

12. Complaints and enquiries

If you have a question about this policy, or you believe we have breached the Australian Privacy Principles or the Privacy Act, please contact our Chief Executive Officer by email at ceo@vicbyteadvisory.site. We aim to acknowledge complaints within five (5) business days and to provide a substantive response within thirty (30) days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner via its website at www.oaic.gov.au.

13. Changes to this policy

We may review and update this policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, together with the date of the latest revision. Continued use of this website or of our services after an update constitutes acceptance of the revised policy.

14. Contact us

For all privacy matters, please contact:

Privacy Officer (Chief Executive Officer)
Vicbyte Advisory Pty. Ltd.
ABN 75 702 515 964
Perth, Western Australia
Email: ceo@vicbyteadvisory.site
Website: https://vicbyteadvisory.site

Further information about our services is available on our services page and about page, and our service terms are set out on the terms of service page.